Terms of Service
Welcome to Nuvianeck. These Terms of Service govern your access to and use of our website, products, and services.
By accessing our website or placing an order, you agree to these Terms of Service and our applicable store policies. If you do not agree with these Terms, please discontinue using our website.
1. Eligibility
By using our website, you confirm that you have the legal capacity to enter into an agreement under applicable law.
If you are under the age of majority in your place of residence, you may use our website only with the involvement and permission of a parent or legal guardian, where required by law.
2. Products and Product Information
Nuvianeck offers neck pillows and related comfort and travel accessories.
We make reasonable efforts to present accurate product descriptions, images, specifications, prices, and availability information on our website.
However, actual product appearance may vary slightly from displayed images due to lighting, screen settings, or other factors.
Product descriptions, dimensions, materials, and features are provided to help customers make informed purchasing decisions. Please review the relevant product page carefully before placing an order.
We reserve the right to update product information, correct errors, modify product offerings, or discontinue products when necessary. Such changes will not eliminate any rights you may have under applicable law.
3. Pricing and Payments
Unless otherwise stated, prices displayed on our website are listed in U.S. Dollars (USD).
Applicable taxes and shipping charges, if any, will be displayed during checkout before you complete your purchase.
We accept the payment methods displayed at checkout. Available payment options may vary depending on the payment provider and other relevant factors.
Payment must be successfully authorized or accepted before an order can be processed.
For additional information about accepted payment methods and payment processing, please review our Payment Policy.
4. Orders and Order Acceptance
After placing an order, you will receive an order confirmation email acknowledging receipt of your order.
An order confirmation does not necessarily mean that the order has been accepted for fulfillment.
Orders may require additional review or verification before processing. We reserve the right to decline or cancel an order when reasonably necessary, including in circumstances involving:
Product unavailability.
Incorrect pricing or product information.
Payment authorization or processing issues.
Suspected fraud or unauthorized transactions.
Errors affecting the order or its fulfillment.
If an order is canceled after payment has been collected, any applicable refund will be handled in accordance with our Refund & Return Policy and applicable law.
If we need to cancel or modify an order, we will make reasonable efforts to notify you using the contact information provided with your order.
5. Shipping and Delivery
Nuvianeck currently ships to addresses within the United States.
Our estimated order processing time is 1–3 business days, and our estimated standard delivery time is 7–12 business days after shipment.
These timeframes are estimates and are not guaranteed. Actual delivery times may vary due to shipping carrier operations, weather conditions, holidays, or other circumstances beyond our reasonable control.
For complete information about shipping costs, processing times, tracking, and delivery, please review our Shipping Policy.
6. Returns, Refunds, and Exchanges
Returns, refunds, and exchanges are governed by our Refund & Return Policy.
Eligible return requests may be submitted within 30 days of the delivery date, subject to the conditions described in that policy.
Please review the Refund & Return Policy before placing an order to understand the applicable return requirements, procedures, and shipping costs.
Nothing in these Terms is intended to limit any consumer rights that cannot lawfully be excluded under applicable law.
7. Intellectual Property
Unless otherwise stated, the content on our website, including text, graphics, logos, photographs, product descriptions, and website design, is owned by Nuvianeck or used with appropriate authorization.
You may not reproduce, distribute, modify, publish, or commercially use website content without the necessary permission, except where permitted by applicable law.
All applicable intellectual property rights are reserved.
8. Acceptable Website Use
You agree to use our website only for lawful purposes.
You must not:
Use our website in violation of applicable laws or regulations.
Attempt unauthorized access to our website, systems, or accounts.
Interfere with the website's security, functionality, or normal operation.
Introduce malicious software or harmful code.
Use fraudulent payment information or impersonate another person.
Copy or misuse website content in violation of applicable intellectual property rights.
We may take reasonable action to protect our website, customers, and business from prohibited or fraudulent activities.
9. Product Information and Disclaimer
Our products are intended for their stated general comfort and travel purposes.
Product descriptions and images are provided to explain the features and intended uses of each item. Individual experiences may vary depending on personal preferences, body shape, sleeping or travel position, and other factors.
Unless expressly stated on the relevant product page, our products are not represented as medical devices or as products intended to diagnose, treat, cure, or prevent medical conditions.
Customers should review product specifications and intended uses before purchasing.
10. Limitation of Liability
To the extent permitted by applicable law, Nuvianeck will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Where a limitation of liability is legally permitted, its application will be determined in accordance with the applicable law and the circumstances of the claim.
11. Third-Party Services and Links
Our website may use or link to third-party services, including payment providers, shipping services, and other external websites.
Third-party services may operate under their own terms and privacy policies.
Nuvianeck does not control all third-party websites or services and is not responsible for their independent content or practices, except where responsibility cannot lawfully be excluded.
We encourage customers to review the applicable terms and privacy policies when using third-party services.
12. Privacy
Your privacy is important to us.
Our collection, use, and disclosure of personal information are described in our Privacy Policy.
By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy. Where applicable law requires consent for specific data processing activities, that consent will be obtained separately when necessary.
13. Changes to These Terms
We may update these Terms of Service to reflect changes in our business operations, website functionality, or applicable legal requirements.
Updated Terms will be published on this page with a revised Last Updated date.
Changes will take effect as required by applicable law. Your continued use of our website after updated Terms take effect constitutes acceptance where such acceptance is legally required.
14. Governing Law
These Terms of Service are governed by the applicable laws of the relevant jurisdiction, without regard to conflict-of-law principles, subject to any mandatory consumer protection laws that apply to your purchase.
Nothing in this section deprives consumers of rights that cannot lawfully be excluded under applicable law.
15. Contact Information
If you have questions about these Terms of Service, please contact us using the information below.
Name: Nuvianeck
Email: support@nuvianeck.com
Phone: +1 (850) 961-2834
Business Address: 20 Haypress Road, Suite 313, Cranbury, NJ 08512 USA
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (EST)
We aim to respond to customer inquiries as promptly as possible during our regular business hours.
Thank you for choosing Nuvianeck.