Refund policy

At Nuvianeck, we aim to provide a clear and transparent shopping experience. If you are not satisfied with your purchase, please review our return and refund policy below to understand the eligibility requirements and procedures.

This policy applies to orders delivered within the United States.

1. 30-Day Return Policy

Eligible products may be returned within 30 days of the delivery date, subject to the conditions outlined in this policy.

To qualify for a return, the item must:

Be unused and in its original condition.
Be free from signs of wear, damage, or misuse.
Include the original packaging and any included accessories, where applicable.
Be accompanied by proof of purchase or an order confirmation.

Products that show signs of use or damage caused by misuse may not qualify for a return.

2. How to Request a Return

To initiate a return, please contact our customer support team with your order number and the reason for your request.

Our team will review your request and provide return instructions if the return is approved.

Please obtain return instructions before sending an item back to ensure it can be identified and processed correctly.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect product, contact our customer support team within 48 hours of delivery.

Please provide the following information to help us review your request:

Your order number.
A description of the issue.
Clear photographs of the product and its packaging, where applicable.

After reviewing the information, we will determine an appropriate resolution in accordance with this policy and applicable law. Depending on the circumstances, a replacement or refund may be provided.

4. Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.

If your refund is approved, it will be issued to your original payment method.

Please allow up to 10 business days for us to process an approved refund. After processing, your bank or payment provider may require additional time for the funds to appear in your account.

We do not charge a restocking fee.

Original shipping charges, if any, are non-refundable unless otherwise required by applicable law or stated in writing by Nuvianeck.

5. Exchanges

If you wish to exchange an eligible product, please contact our customer support team within 30 days of delivery.

Exchanges are subject to product availability and approval. The original item must meet the applicable return eligibility requirements.

If an exchange is unavailable, our customer support team can explain the available options.

6. Non-Returnable Items

Unless otherwise required by applicable law, the following items are not eligible for return:

Products that have been used, worn, or damaged through misuse.
Products returned without required original packaging or included accessories, where applicable.
Clearance or final-sale products clearly identified as non-returnable before purchase.
Gift cards.

These exclusions do not limit any rights you may have under applicable consumer protection laws.

7. Return Shipping Costs

For eligible returns due to a change of mind or other reasons not attributable to a product issue, customers are responsible for return shipping costs.

If an item arrives damaged, defective, or incorrect, please contact our customer support team before returning it so we can review the issue and explain the available resolution.

Return shipping costs will be handled in accordance with the circumstances of the return and applicable law.

We recommend using a shipping service with tracking when returning an item. Please retain your return tracking information until the return has been completed.

8. Order Cancellation

If you wish to cancel an order, please contact our customer support team as soon as possible.

Cancellation requests can be accommodated when an order has not yet been processed or shipped. Once an order has been processed or shipped, cancellation may no longer be possible, and the applicable return procedures will apply.

We cannot guarantee that a cancellation request will be completed before processing begins.

9. Contact Information

If you have questions about this Refund & Return Policy or need assistance with a return, refund, or exchange, please contact us using the details below.

Name: Nuvianeck
Email: support@nuvianeck.com
Phone: +1 (850) 961-2834
Business Address: 20 Haypress Road, Suite 313, Cranbury, NJ 08512 USA
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (EST)

We aim to respond to customer inquiries as promptly as possible during our regular business hours.

Thank you for choosing Nuvianeck. We appreciate your business and are committed to providing clear information and helpful customer support.